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eharmony review 2022: We tried it. Is it worth it?

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If you are sure you want a serious, long-term, committed relationship or marriage, there is a  clear leader in the dating site scene: eharmony has long established itself as the leader in connecting singles for meaningful partnership:

  • A- Better Business Bureau rating
  • Free basic plan
  • Video dating
  • Each profile is vetted to prove they are a real person and not married

Get 25% off eharmony membership with code WSM25 now >>

Signing up for eharmony is a time and emotional commitment — one that could take more than an hour of your time.

How eharmony works

eharmony uses an algorithm to match you and potential partners.

In this swipe-happy generation, it can be tough to make a real connection. For many, the mentality is “hot or not,” which, for those seeking a genuine relationship, can make online dating sometimes feel empty, even mean-spirited.

That’s why eharmony sets itself apart from other dating apps: instead of relying on looks alone, all members must take a compatibility quiz upon signing up, which works to determine who your best matches will be. You must be a paying member to see others' photos, search by location and religion, and otherwise make meaningful connections with other singles.

eharmony uses actual science, not just your likes and dislikes, to match you with potential suitors who really “get” you, and with whom you have the highest chances of a meaningful connection.

eharmony uses what it calls “main effects,” which is “the potential direct impact of your traits and your partner’s traits on your and their feelings” to figure out what kind of person you should be with, making it different than almost any other dating website out there.

After doing the basics, including adding a pleasing photo of yourself and filling in general information such as where you live and your age.

This is where eharmony stands out: First eharmony took steps to verify my photo, presumably checking it for being a fake, or old, or identifying me as being a cheat:

Profile picture on eharmony.

Next, I opted to have my phone number verified, which earned me a notation on my profile indicating that I am who I say I am — a big deal in the online dating universe that is notorious for being full of cheaters and married people.

eharmony text message verification.

Next, you take on a 150-question compatibility quiz that asks everything from what you believe your best traits are to what qualities you want a potential mate to possess during difficult times, and sexy times and fun times.

If you can’t finish the questionnaire in one sitting and need more time to answer these hard-hitting questions, don’t worry, you can come back to it later.

Brace yourself; the questions will cause you to be introspective, so get ready to learn about yourself in addition to others on the site.

eharmony questions include:

  • Do you go through mood swings?
  • Do you prefer to sleep with the windows open or closed?
  • How important is financial security to you?
  • Do you want more children?
  • Does life sometimes seem meaningless?
  • Are you attracted to black men?
  • Do you like to spend time alone?

It took me about 1 hour and 2 minutes to complete the entire profile, giving it my best, most earnest attention. Again, you can break up this task into chunks of time.

One of the best, and possibly the worst, qualities about eharmony is that almost nothing is left unsaid when it comes to filling out your profile. If you don’t hit on a topic in your bio, you’ve likely touched on it in your compatibility quiz. The idea is that no stone is left unturned, with the goal of increasing the chances of finding a partner with whom you will feel that elusive spark.

Once you complete the questionnaire, you will have access to your personality profile, which is fascinating — you will learn if you are driven by instinct, emotion or intellect.

Personality profiles on eharmony.

You can know if you are more or less conventional, relaxed or structured, positive or bitter about relationships, how you deal with stress, and so much more. It is like Myer-Briggs + therapy + astrology.

Personality fundamentals on eharmony.

In this vein, users can see everyone who looks at their profile and use that information to eventually make decisions about whether they’re interested in a particular match and vice versa. Did you like the way his smile downturned a little in the corner? Send him a message!

Did you like the way he looked on that motorcycle? Tell him so! eharmony encourages you to start a chat with those matches who pique your interest, based both on the results of the compatibility quiz and physical appearance.

Continue reading our review of eharmony.com:

Can I use eharmony for free?

eharmony has a basic free version, but like other dating apps, to really interact with potential matches you have to sign up for a paid version.

Does eharmony have a free trial?

eharmony’s free basic version does give you a taste of the app, including taking the compatibility quiz and view match's profiles. You have to pay to get any real value out of the site, but the free version never expires.

How much does eharmony cost?

eharmony offers plans priced for 6-months, 12-months and 24-months subscriptions plans with discounts for first-time users.

It does not have a free trial, but it does offer Wealthy Single Mommy readers a 25% discount with coupon code WSM25.

As of September 2022, eharmony costs per month (and eharmony prices at 25% off with code WSM25):

  • Free basic account: $0
  • 6-month membership: $55.90/mo $41.92/mo
  • 12-month membership: $35.90 $26.90/mo << MOST POPULAR
  • 24-month membership: $25.90 $19.42/mo

Does eharmony work? What is the success rate of eharmony?

The results are in the numbers: couples who meet on eharmony are more likely to get married, and less likely to get divorced. Researchers at the University of Chicago and Harvard conducted a study of marriages, breakups and divorces by online dating site where the couple met, and found that couples who met on eharmony had the highest marriage rate, highest marriage satisfaction rate, and the lowest breakup and divorce rates. eharmony had the best results out of all the major dating sites:

eharmony marriage and divorce rates

  • 25% of the more than 19,000 marriages studied by the University of Chicago started at eharmony
  • 3.86% divorce rate, (vs. national U.S. average of ~50%, per Census data)

The compatibility screening digs deep. eharmony’s algorithm delves into who you are as a person, a method that has proved successful for thousands of users.

With eharmony, it can be that simple and that easy to find your match. It wasn’t until I began using eharmony and had a lot more viable prospects that I finally felt online dating was a good fit for me, and that eharmony is worth the money.

8 rules for dating a single mom

Is eharmony reliable?

Between strong third-party review sites like Better Business Bureau, several academic studies at top universities published in leading journals, a long history and strong user base, eharmony remains one of the leading dating sites and apps for people looking for serious relationships. 

Let’s look at the pros and cons of eharmony:

What are the pros of eharmony?

Focused on compatibility

eharmony’s long, involved quiz and matching process really does stand out among dating sites. It serves more as a digital matchmaker, than a swipe-left-right app or speed-dating platform.

Attracts more serious daters

Because of its long history of focusing on serious relationships, including marriage, eharmony appeals to singles who are looking for commitment.

Verification process for added security

What’s also nice about eharmony is its state-of-the-art ID verification, providing you with an added level of comfort and security that the person you’re meeting is who he says he is.

eharmony routinely closes accounts for a multitude of reasons, including that users are inappropriate or abusive with other members, getting caught lying/cheating.

Video dating

Video dating is now available to eharmony Premium Members who have already exchanged a few messages on the app or desktop version of the site. By setting up a video date, singles can go on virtual dates from a socially safe distance. To enable online video dating, both users must be logged into the desktop version or video dating app at the same time. Video dating is included in the eharmony membership cost.

Instant conversation starters

eharmony requires each user to create an in-depth profile, which means you have plenty of information to use to strike up a conversation on that first phone conversation or date.

It’s a lot easier to prep for a first date when you already know that the guy has kids around the same age as yours, and doesn’t like Indian food. You may even be able to avoid a few awkward moments over appetizers, such as finding out your date is interested in making America great again in a different way than you are.

Opportunity to move at your own pace

The best part about chatting on eharmony stems from their “Quick Questions” option, which allows users to select questions they would most like their matches to answer.

This is a great way to help you (and the other person) learn information about potential matches that is important to you — as well as express to other singles what your priorities are.

With the ability to chat before meeting, it’s also more likely you will feel comfortable by the time you’re ready to meet for drinks or dinner. A first date can be intimidating, especially if you haven’t been on one for a while. When I first jumped back into the dating pool, I hadn’t so much as had a phone call with a dating prospect I didn’t know beforehand in decades. Having the extra cushion of “getting to know you” time made first dates less of a big deal and more of a fun experience. And isn’t that the way they’re supposed to be?

Dating a widower: 6 things you need to know

What are the cons of eharmony?

The more you know, the worse a date can be

Sometimes a first date is filled with magic because you spent the entire time learning about someone you knew nothing about before. Sometimes, especially when you have experienced heartache and disappointment, a long list of information about a potential date can actually be a long list of reasons to talk yourself out taking a risk and saying yes to meeting.

With so much information available to you beforehand, you run the risk of losing some of the butterflies you may have felt otherwise. But what I can attest to is this: some of the best conversations I’ve had while on a first date stemmed from a tidbit from the guy’s profile, leading to a greater understanding of the individual and a much more meaningful connection.

Surprises aren’t always pleasant, however, and a spark does sometimes lead to a fire. That said, being prepared never hurt anyone and online dating led me to my most successful relationship so far.

Unlike other apps and websites, eharmony doesn’t want you to be a member forever. The goal of the site is to take your online relationship offline.

eharmony reviews in 2022

According to Consumer Affairs, one reviewer, J, from Texas met their spouse on eharmony. Despite the time investment needed to set the profile up, this reviewer liked the detail required because it was helpful for weeding out people looking to hook up, not date. The lengthy process also allowed better evaluation of potential prospects, and ease of communication assisted in the vetting process pre-date, saving daters time and money. 

Irene, a user from Maryland, met her husband Joe on eharmony. Married 9 years, she says she enjoyed numerous relationships over the years from the site before meeting the one. “You get what you pay for,” she wrote.

Scott from Indiana, who was divorced, met his future wife after a few bad matches on the site. Referring to the site’s matching process, he says: “It does work if you let it.” The couple has been married more than a decade.

Better Business Bureau rating and reviews

Accredited and in business since 2001, eharmony has an A- rating with the BBB. 

eharmony reviews on BBB site.

eharmony reviews on Reddit

eharmony has plenty of play on Reddit – including both success and horror stories for online dating in general, and eharmony in particular:

Depending on where you live and what you are looking for, those who used eharmony reported success in finding a long-term mate — but you have to pay to connect with other members. A couple examples:

I know the sample size isn't huge, but both of my friends who tried eHarmony found amazing matches. One couple is engaged, the other has been dating for a few years now and are super serious. I suppose it's definitely a YMMV situation.

Decipher, Reddit user

Also:

I've never used a paid dating site, but my mom does. She used OKC for a bit but didn't like it. She says the men on paid dating sites are more serious and don't send sexual messages. I figure that's probably accurate because why pay to send “hey bb wan sum fuk” messages when you could do it on OKC/Tinder/etc for free. I think your experience might heavily depend on age. I'm not sure something like Match/eHarmony would be that useful for someone who is in their 20s.

Reddit user

Keep in mind that location has a huge influence on dating app quality no matter the app or site — just like real-life dating. The smaller the community in which you live, the smaller the local dating pool. Ask your single friends which apps in your area have the best selection of singles in your area.

eharmony reviews on Trustpilot reviews

eharmony fails Trustpilot, which just 1.1 stars out of 5, based on 690 reviews as of September 2022 — with about half of recent reviews from the United Kingdom. Common complaints include issues with canceling the service, and accusations of fake profiles.

eharmony reviews on Trustpilot.

eharmony’s customer service

No company is perfect, and so customer service exists to help you sort any issues you experience — whether with billing, issues with another member, or suggesting product features.

Customer service phone number

Questions?

eharmony customer service phone number is 844-544-3173 8:00 a.m. to 5:00 p.m. Pacific time.

Customer service email

eharmony claims their customer service is available 24/7. Like most companies, their site first directs you to a deep library of FAQs articles, but it is easy to find the ‘Contact Customer Care' button on most of these pages, which leads you to a form on which you can send an email.

Our experience is that eharmony CS does respond within the promised 24 hours.

You can access eharmony CS through your membership portal, or as a guest.

Can I cancel eharmony anytime?

One of the main complaints of eharmony members is that it is difficult to cancel. Members of eharmony get a 14-day cooling-off period on any subscription that you cancel.

To cancel your eharmony membership, navigate to:

Manage profile >

Amend subscription >

Cancel automatic renewal >

opt out of all their offers they will push on you >

Confirm cancelation

Can you cancel your eharmony membership and get a refund?

eharmony is pretty aggressive about charging — you pay in minimums of 3-month packages, but can cancel at any time. However, eharmony does promise a 3-month free guarantee if you are not happy with the service, and have tried to use it to find a partner.

How to log into eharmony and delete your account

First, you may choose to hide your eharmony account, which makes it inaccessible to any other users, and will not show up on searches, though will still be visible to those with whom you have already connected, or have ‘favorited' you. This can be useful if you want to take a dating break. To immediately hide your eharmony account:

  1. Click on the arrow next to your photo
  2. Click the “Data & Settings” link
  3. Under the “Profile Visibility” section, click the green slider to make your profile invisible 

If you delete your profile you will no longer have access to your messages or matches. Deleting your profile is permanent. It isn’t possible to restore your profile after you delete your ehamony profile.

To fully delete your eharmony account while in the middle of a subscription package, you must contact Customer Care.

If you do not have a subscription, you can delete your eharmony profile:

How to delete profile on eharmony.
  1. Click on the arrow next to your photo
  2. Click “Data & settings”
  3. Under “Profile Status,” click “To permanently delete your profile, click here”

You will be asked to enter your login info to confirm the permanent deletion of your profile and personal data.

More FAQs eharmony

Is eharmony a hookup app?

No, eharmony is not a site for hookups and booty calls. For those encounters, there are other quality places to get your needs met. Read our reviews of hookup sites if you are curious about that

Does eharmony do background checks?

While eharmony does not conduct criminal or other background checks, eharmony manually verifies each member is not married, fake or otherwise gross using phone number verification, profile photo verification, social media scan and other methods.

How to run a background check

Does eharmony have an app?

Yes! eharmony’s app is available for Android and iOS. The app is easy to use and has all of the same features as the desktop: survey, matching, messaging and profile management, with the goal of making meaningful connections.

Need help with your profile? 14 examples of good dating profiles and how to pick profile pics.

What kind of people are on eharmony?

eharmony has about 750,000 paid subscribers and 10 million active users, which means eharmony has all kinds of people!

Whether you’re Jewish, Christian, or Muslim, black, Asian or Caucasian, straight or LGBTQ, love dogs or hate chinchillas, there’s a potential special someone for every member on eharmony. However, it’s important to recognize that online dating experience can also vary by geography, just like with other sites.

eharmony has long had a reputation, perpetuated by its marketing, that it attracts relationship- and commitment-minded singles.

The average age of an eharmony user is 30, while with Elite Singles, the average age is older than 30.

Is the LGBTQ+ community welcomed on eharmony?

eharmony arose during a time when the world wasn’t as accepting of a place as it should have been. In 2005, eharmony became the subject of a very public lawsuit as a result of its discrimination against members sexual preference.

However, today eharmony welcomes everyone, regardless of sexuality, and many LGBTQ are members on the site. The search function allows you to search for same-sex partners.

Recently, the religious right got upset at the fact that eharmony is now so inclusive, and promoting LGBTQ partnerships in its marketing.

Bottom line: Is eharmony worth it? Is it worth paying for eharmony?

Yes, most users say eharmony is worth the cost. eharmony has about 750,000 paid subscribers and 10 million active users, which means eharmony has a wide range of singles! eharmony has long had a reputation for successfully matching people for long, happy relationships and marriages with a very low divorce rate.

Accredited and in business since 2001, eharmony has an A- rating with the Better Business Bureau. 

However, when using any online dating site, there is a caveat: finding love takes time and can leave some daters feeling emotional and unsatisfied when it doesn’t happen as fast as they want. eharmony's extensive compatibility questionnaire can be exhausting — but the more time and care you take to fill it out means higher chances of dating success. 

Get 25% off eharmony membership with code WSM25 now >>

Can I use eharmony for free?

eharmony has a basic free version, but like other dating apps, to really interact with potential matches you have to sign up for a paid version.

Does eharmony have a free trial?

eharmony’s free basic version does give you a taste of the app, including taking the compatibility quiz and view match's profiles. You have to pay to get any real value out of the site, but the free version never expires.

How much does eharmony cost?

eharmony offers plans priced for 6-months, 12-months and 24-months subscriptions plans with discounts for first-time users. The 12-month membership is popular and it costs $45.90 per month.

What is the success rate of eharmony?

The results are in the numbers: couples who meet on eharmony are more likely to get married, and less likely to get divorced. Researchers at the University of Chicago and Harvard conducted a study of marriages, breakups and divorces by online dating site where the couple met, and found that couples who met on eharmony had the highest marriage rate, highest marriage satisfaction rate, and the lowest breakup and divorce rates. 

Is eharmony a hookup app?

No, eharmony is not a site for hookups and booty calls.

Does eharmony do background checks?

While eharmony does not conduct criminal or other background checks, eharmony manually verifies each member is not married, fake or otherwise gross using phone number verification, profile photo verification, social media scan and other methods.

What kind of people are on eharmony?

eharmony has about 750,000 paid subscribers and 10 million active users, which means eharmony has all kinds of people!

Is eharmony worth it?

Yes, most users say eharmony is worth the cost. eharmony has about 750,000 paid subscribers and 10 million active users, which means eharmony has a wide range of singles! eharmony has long had a reputation for successfully matching people for long, happy relationships and marriages with a very low divorce rate.

Our eharmony ratings:
  • Member's experience
  • Matches
  • Cost
  • Customer service
4.5

Wealthysinglemommy.com founder Emma Johnson is an award-winning business journalist, activist, author and expert. A former Associated Press reporter and MSN Money columnist, Emma has appeared on CNBC, New York Times, Wall Street Journal, NPR, TIME, The Doctors, Elle, O, The Oprah Magazine. Winner of Parents magazine’s “Best of the Web” and a New York Observer “Most Eligible New Yorker," her #1 bestseller, The Kickass Single Mom (Penguin), was a New York Post Must Read. As an expert on divorce and gender, Emma presented at the United Nations Summit for Gender Equality and multiple state legislature hearings. More about Emma's credentials.

7 Comments

There are a lot of women that do not have posted pictures but, ,males have to post a picture. Knowing LOTS of individuals from 55+, the success rate is Very Very low.

Run away from eHarmony! They are running a huge scam to keep charging people who don’t want to continue the service.. The advertising and the contract promise “cancel at any time.” They do not honor that promise. They deliberately make it REALLY difficult to cancel. You will pay a discounted fee to check it out. And you will realize they just don’t have a critical mass of people in their network. So you will decide to cancel. But you will have trouble figuring out how to cancel on the website. You will send a message to customer service requesting to cancel. But they will not cancel it. And then one day there will be a $450 charge on your credit card. And you will be like, OMG! You will want to call and explain and ask them to waive the charge. Then you will realize there is no customer service phone number. And that the people who respond to customer service messages actually have NO power to help you. And if you refuse to pay the shady charge, or don’t have the means to pay the $450… they will keep billing you $450 every year. Because if you have a debt, you CANNOT stop your subscription! I had to get the BBB involved just to cancel my subscription. I mean, I hope my subscription is cancelled. I have no way to verify that since they still will not let me check my account status. And THAT is why most of the people listed in eHarmony aren’t actually active. They gave up on it months ago but can’t take their profiles down. It’s a lot of ghost profiles.

I subscribed to eharmony in 4/2021. Paid 3 payments of an outrragest amount of money (U$550.80/year) for a service that never worked, a poor data base , and many profiles are fake. After several attempts to login and reset my account to canceled the subscription, I canceled it via Pay Pal in 12/2021.
Still this 4/2022 I got charged with another year for a service that I haven’t used since 7/2021. Now after me explaning this situation, as courtesy eharmony is only charging me U$183.60 as they realized my account hasn’t been used, but if I don’t pay they’ll send me to collection…
PLEASE, BE AWARE OF eharmony BAD COMMUNICATION WHEN CHARGING THEIR SERVICES.

For a site supposedly as serious as this, it’s almost unbelievable that you only get 500 characters per topic. That’s almost swipey app levels of ADD. It forces you into canned space saving responses removing any semblance of personality…. and God forbid you wish to express a slightly complex opinion. I’m as upset that I don’t get to see my matches’ writing style as I am about myself not being able to say what I want. I must have 25 partially realized blurbs written now where I’ve run out of space and had to scrap it

The worst website dating I’ve ever been on terrible customer service none ugly girls what do you got to be ugly to get on this website no responses

eHarmony worked “OK” for me in my 60s, to meet a compatible companion. In my mid-seventies, it’s not working at all…I’m an attractive female, however, there just aren’t that many single men my age, unfortunately. I’ve been sent less than 10 “matches” in four months, and there was no photo with 4/5 of them, and no real overlap of interests! This hasn’t been true on the AARP “Our Time” site.

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