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OnlineDivorce.com reviews 2023: Is this service legit?

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If you are ready to file for divorce, aiming for a low-conflict, amicable separation and divorce can save you money, time, and a great deal of stress. An online divorce may be right for you if:

  • It is not an abusive situation 
  • You are generally in agreement about your assets and kids — even if you could use some mediation or legal support

With online divorce, you can file all the applicable paperwork for your split online and avoid expensive attorney fees, which can quickly exceed $20,000 or more per spouse.

There are a lot of websites that help you draft divorce papers online, but not all of them are created equal. In this post, we'll review OnlineDivorce.com, which currently sits at the top of Google's search results for online divorce.

However, our top choice for online divorce is Online Divorce's sister site, Divorce.com, which has 24/7 online support, 22 years experience and 100% money-back guaranteed court approval of your divorce documents. Learn more about filing your own divorce online in your state:

AlabamaAlaska
ArizonaArkansas
CaliforniaColorado
ConnecticutDelaware
District of ColumbiaFlorida
GeorgiaHawaii
IdahoIllinois
IndianaIowa
KansasKentucky
LouisianaMaine
MarylandMassachusetts
MichiganMinnesota
MississippiMissouri
MontanaNebraska
NevadaNew Hampshire
New JerseyNew Mexico
New YorkNorth Carolina
North DakotaOhio
OklahomaOregon
PennsylvaniaRhode Island
South CarolinaSouth Dakota
TennesseeTexas
UtahVermont
VirginiaWashington
West VirginiaWisconsin
Wyoming

What is OnlineDivorce.com?

OnlineDivorce.com is a divorce document preparation service founded in 2008, with headquarters in Newark, Del. The site claims to have served more than 500,000 people.

OnlineDivorce.com has been profiled by major news publications such as USA Today, the Los Angeles Times, Time Magazine, Good Morning America, and NBC’s Today Show.

Who could use OnlineDivorce.com?

OnlineDivorce.com is ideal for divorcing partners who are not in an abusive situation and generally agree about:

  • Custody, child support, and how to raise their kids
  • How to divide assets and debt

Is OnlineDivorce.com legit?

OnlineDivorce.com is indeed a legit company with a B rating from the Better Business Bureau. Founded in 2008 by Ukrainian Andriy Bogdanov, OnlineDivorce claims it helped more than 500,000 people file for divorce.

If you have kids or a more complicated divorce, our No. 1 recommendation for online, DIY divorce papers is their sister company, Divorce.com:

  • $299 total
  • Ready to file within 2 business days
  • Edit papers free for 30 days
  • Speak with an attorney for $75 initial fee
  • Mediation available for $49 initial fee
  • Endorsed by celebrity divorce attorney Laura Wasser (Kim Kardashian, Angelina Jolie, Britney Spears)
  • A- Better Business Bureau rating (parent company CompleteCase)
  • Option to have Divorce.com file on your behalf for additional fee

How does OnlineDivorce.com work?

OnlineDivorce.com fills out your divorce papers for you based on answers you provide in an online questionnaire.

Questionnaire on Onlinedivorce.com reviews.

There are some simple steps you’ll go through to complete the process:

  1. Fill out your filing state and basic information online to see if you qualify.
  2. If you qualify, you’ll answer questions about your family and assets and the terms of your divorce:
    • Who is petitioning for the divorce
    • Whether you know the location of your spouse
    • If you and your spouse agree to the division of property, assets and all child-related issues
    • Whether you and your spouse are residing in the U.S.
    • How many children you have/if either of you are pregnant
    • Whether you and your spouse own any property or have any debts
    • How you plan to divide property/assets/debt
    • Additional sources of income
    • Money owed to you/your spouse
    • Whether you or your spouse are in the military
  3. Once you’ve gone through these initial questions, you’ll be asked to pay $159 to continue filling out your divorce forms. If your divorce is uncomplicated (i.e., you don’t have children or shared property/debts), you may only have to answer 18 questions. The number of questions increases based on the information you input. For example, because I have two children, I had to enter information about custody, child support, and life insurance. I ended up having to answer 50 questions total, which took about 45 minutes to answer. If you need help throughout the process, you can fill out OnlineDivorce.com’s online support form. There is also a circled lowercase i next to each question you can click to get more context about what the question means/what to write. 
  4. OnlineDivorce.com will use the answers you’ve supplied to draw up your divorce paperwork. Normal processing takes 2 business days, or you can pay $49 to have your forms processed within 30 minutes. There are three options to receive your forms:
    • Online download – Free
    • Shipping via Priority U.S. Mail – $20
    • Shipping Expedited – $35
  5. You’ll review all your new divorce documents for accuracy and make changes as necessary.
  6. Once you have approved divorce paperwork ready to go, you’ll file it with your local court system.

See if you qualify for Divorce.com in your state:

AlabamaAlaska
ArizonaArkansas
CaliforniaColorado
ConnecticutDelaware
District of ColumbiaFlorida
GeorgiaHawaii
IdahoIllinois
IndianaIowa
KansasKentucky
LouisianaMaine
MarylandMassachusetts
MichiganMinnesota
MississippiMissouri
MontanaNebraska
NevadaNew Hampshire
New JerseyNew Mexico
New YorkNorth Carolina
North DakotaOhio
OklahomaOregon
PennsylvaniaRhode Island
South CarolinaSouth Dakota
TennesseeTexas
UtahVermont
VirginiaWashington
West VirginiaWisconsin
Wyoming

The entire process is completed at your own pace, and you can find all the divorce documents you need online. 

In addition to basic information (name, addresses, phone numbers, employers, etc.), make sure you know all of the following information for you and your spouse: 

  • Information about your marriage 
  • Social security and driver’s license numbers
  • Income, tax contributions, union fees, retirement account contributions, investments, and insurance policies
  • Common property (including mortgage and vehicle information)
  • Details on estate planning
Questions on Onlinedivorce.com reviews.

When you use OnlineDivorce.com to file for divorce, you get:

  • Guaranteed court approval of your divorce documents or you get your money back
  • Over 22 years of experience in this field
  • Step-by-step filing instructions
  • Online customer support

With OnlineDivorce.com, you get the best of both worlds — a private, stress-free divorce with online help and assistance if you need it.

Keep in mind, however, an online divorce processor like OnlineDivorce.com is only possible if you have an uncontested divorce — as in, both you and your partner have agreed on how to split up assets, split up debts, and on how the kids will be raised.

If your divorce is contested or you cannot agree on the details of your divorce, you will need to get lawyers involved and endure a more lengthy, expensive divorce process. Divorce.com offers mediators starting at $49, and attorneys for a $75 initial fee.

How to get through divorce without going bankrupt

OnlineDivorce.com cost

For a basic divorce package through OnlineDivorce.com, the cost to get started is $159. After 30 days, you’ll be charged $39.99 per month to extend your OnlineDivorce.com subscription, which gives you continued access to documents in their system.

You can also cancel your subscription and pay $9 for a one-year storage subscription, which allows you to access your files when you need them.

Onlinedivorce.com review shows cost is $159.
Onlinedivorce.com review shows monthly fee.

This basic package does not include the cost of filing your divorce documents in court, but it does include:

  • Fully-guided fast and affordable process using top-notch technology
  • Process is completed at your own pace, ready-to-file documents available online
  • Customer support access
  • Single flat fee for accessing all documents online for both spouses
  • Free revisions
  • Detailed state-specific filing instructions
  • Personalized instructions review on demand and more

For $319, you can upgrade to OnlineDivorce.com’s Platinum Service, which includes: 

  • Reviewing your signed divorce forms for completeness
  • Filing with the court on your behalf
  • Serving your spouse or getting their signature
  • Unlimited changes to your paperwork as needed before filing
  • Divorce packet delivered to your home at no additional charge
Platinum membership on Onlinedivorce.com reviews.

OnlineDivorce.com guarantee

Onlinedivorce.com's site says it will issue a refund if your papers are not accepted by your local courts, but an effort to do so must be completed within 30 days of your purchase.

Onlinedivorce.com review shows money-back guarantee.

Additionally, the site states:

“We cannot grant a refund in cases where a customer has accessed any of our services, including our questionnaire, forms, instructions and customer care center. In addition, we cannot guarantee that a customer's spouse will sign the documents. If you have not accessed any of our services, you may request a refund within 30 days of purchase.”

Alternatives to OnlineDivorce.com

Our No. 1 recommendation for online, DIY divorce papers is Divorce.com. Here's how it stacks up against OnlineDivorce.com and other online divorce services:

BBB ratingLive attorney consultations?Price
Divorce.comA-Yes, for extra fee$299
OnlineDivorce.comBYou can chat with an attorney through JustAnswer.com for $5 during a 7-day trialServices start at $159, then $39.99 per month after 30 days
3 Step DivorceParent company Internet Brands has a D- ratingNo$299, with several payment plans available starting at $84
CompleteCaseA-No$299, then $39.99 per month after 30 days
Divorce Forms FillerFNo$139
Divorce WriterA+No$137, plus $12.95 for printing and shipping
GetDivorcePapersNot ratedNo$159 flat fee for the full divorce package 
Hello DivorceNot ratedFree 15-minute strategy callFour tiers of service starting at $99 for DIY divorce; top level costs $3,800 and includes filing on your behalf and five hours of mediation
LegalZoomA-As low as $17/month$499
LetsGetDivorced.comNot ratedNo$97
My Divorce PapersFNo$139, then $24.84 per month after 30 days
One Stop DivorceNot ratedNo$299 flat fee
Rocket LawyerA+Members may ask questions, plus get free 30-min phone consultations$39.99/ month after free 7-day trial or $5 premium trial
WevorceD-3 hours of live consultation with trained divorce mediators each month7-day free trial, then services start at $3,450 without kids; $5,850 with kids

OnlineDivorce.com pros

In general, online, DIY services are a great, affordable, easy, and low-conflict option to end a marriage via divorce or annulment.

Based on my experience, OnlineDivorce.com is a relatively user-friendly, thorough, and quick DIY divorce service. 

In the past, OnlineDivorce.com was plagued with many online complaints and a D rating from the Better Business Bureau, though it has since been upgraded to a B rating.

Some of the biggest reasons to use this service and file for divorce online include:

  • You won’t have to deal with a lawyer. If you don’t want to deal with a lawyer for any reason, OnlineDivorce.com will let you file for divorce without any help. This can be a huge benefit if you prefer to keep the details of your divorce as private as possible or if you’ve had bad experiences with attorneys in the past. However, you can chat with bar-certified family law attorneys through OnlineDivorce.com’s partnership with JustAnswer.com — $5 for a one-week trial membership.
  • It's affordable. According to a recent Forbes article, the average cost of a divorce in the United States is between $15,000 and $20,000 dollars. OnlineDivoce.com costs $139 plus filing fees, making it one of the lowest-cost services on the market, though you do have to pay a $39.99 fee per month if you need to use the service beyond the initial 30 days.
  • You can expedite the divorce process. Hiring an attorney to help you file for divorce will inevitably lead to higher costs and a lengthier divorce timeline. By filing for divorce the simple way, you can reduce the amount of time it takes and make the process a lot less stressful.

OnlineDivorce.com cons

OnlineDivorce.com is not our favorite DIY divorce product on the market — we prefer Divorce.com. These are some OnlineDivorce.com cons: 

  • Unless you upgrade to a Premium account for $319, you will have to file with the court yourself and serve your spouse
  • Initial $159 fee only covers the first 30 days, then you’ll be charged $39.99 per month to extend your membership
  • Lots of pop-up ads and pages to purchase additional services or upgrade your account — some of which are hard to skip past unless you scroll to the bottom of the page and click the fine print
Name change offer on Onlinedivorce.com reviews.
QDRO offer on Onlinedivorce.com reviews.
  • Most media mentions on their site are 20 years old

In short, there are many reputable divorce services on the market. No need to go with the first one on Google.

OnlineDivorce.com reviews

The OnlineDivorce.com reviews on both Better Business Bureau and TrustPilot have recently improved, and reviews on both sites are largely mixed:

OnlineDivorce.com BBB rating

OnlineDivorce.com is not accredited by the Better Business Bureau but has a B rating, recently up from a D rating.

OnlineDivorce.com reviews from the BBB

OnlineDivorce.com has 2.65/5 stars on the BBB site based on more than 100 customer reviews:

OnlineDivorce.com reviews from Trustpilot

Reviews on Trustpilot are positive overall, and OnlineDivorce.com has 4.2/5 stars:

OnlineDivorce.com reviews from Reddit

What Reddit has to say:

Has Anyone Used OnlineDivorce.com? from r/Divorce

Related: Should you change your name after divorce?

Bottom line: Is OnlineDivorce.com a good option?

Overall, OnlineDivorce.com is a good option for filing for divorce online, though I don’t like that it charges an additional monthly fee of $39.99 after you’ve already paid a flat rate to use the service. However, it is very likely you can finish your papers within a few days, so will not need this upgrade. 

The site also has a lot of pop ups as you're trying to work through the questionnaire for additional services and upgrades, though some of these offerings — like an online parenting course for $89.95 ($179.90 for both spouses) — may be worth considering.

The site has recently made an effort to improve its BBB and Trustpilot scores. Our No. 1 recommendation for online, DIY divorce papers is Divorce.com, which boasts an A- BBB rating and has been endorsed by celebrity divorce attorney Laura Wasser (Kim Kardashian, Angelina Jolie, Britney Spears).

Is OnlineDivorce.com legit?

OnlineDivorce.com is indeed a legit company. Founded in 2001, OnlineDivorce claims it helped more than 500,000 people file for divorce.

Wealthysinglemommy.com founder Emma Johnson is an award-winning business journalist, activist, author and expert. A former Associated Press reporter and MSN Money columnist, Emma has appeared on CNBC, New York Times, Wall Street Journal, NPR, TIME, The Doctors, Elle, O, The Oprah Magazine. Winner of Parents magazine’s “Best of the Web” and a New York Observer “Most Eligible New Yorker," her #1 bestseller, The Kickass Single Mom (Penguin), was a New York Post Must Read. As an expert on divorce and gender, Emma presented at the United Nations Summit for Gender Equality and multiple state legislature hearings. More about Emma's credentials.

5 Comments

This company is a scam. They took $438 for absolutely NOTHING and refusing give my money back. Beware. Choose an accredited company.

The onlinedivorce.com service is completely terrible…TERRIBLE people work there. The forms don’t work at all…you could do this yourself with the court forms just as easily.

They say you can get a refund if you’re not happy with the service. I sent a refund request, got no reply. Called and was on hold for a million years. Finally was called back by a guy named Eric who said he would not give me any kind of refund and got aggressive with me.

Avoid at all costs.

Do not trust this company. Complete fraud and scam! I paid $139 for the divorce paper and another $15 for a “Quit Claim Deed”. They sent a mostly blank 1 page Quit Claim Deed, which was complete inaccurate and was rejected by the County Recorder. The form itself was rejected. I wasted $20 to have that inaccurate form notarized. I went to a Title Company to get an accurate form, paid another $20 for a notary and had my Deed properly recorded the 2nd time. I tried 5 separate times to contact OnlineDivorce Reps by phone, e-mail, etc. and never received a response. Finally, they answered my call after a week of trying online to reject my request of a $15 for the inaccurate Quit Claim Deed because “I already downloaded their (inaccurate 1 page) form”. Also, access to your online divorce documents, which I paid $139, are limited to 30 days and so far, they were inaccessible multiple times on their website within these 30 days, apparently due to “technical difficulties” they were experiencing. AVOID this scam and choose a reliable company.

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