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Looking for a DIY divorce online? Reviews for CompleteCase 2023

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If divorce is in the cards for you, there are options to help you avoid drawn-out legal battles and mediation if you feel your situation doesn’t quite warrant all the hullabaloo of a Hollywood-style breakup.

There are several quality online services that will help you and your spouse with a do-it-yourself divorce, including CompleteCase.com.

What is CompleteCase?

CompleteCase is an online divorce preparation service founded in 2002 by Randy Finney, a Seattle family law attorney. The site claims to have helped more than 700,000 users through the divorce process. 

Divorce.com, OnlineDivorce.com and CompleteCase were all acquired by a private equity firm in 2022, and work in partnership with Hollywood celebrity divorce attorney Laura Wasser.

Is Complete Case legitimate?

CompleteCase is 100% legit and is accredited by the Better Business Bureau with an A- rating. CompleteCase has a 100% money-back guarantee that your divorce papers will be accepted by your local court.

CompleteCase has been featured in news outlets including USA Today, Good Morning America, Los Angeles Times, and TIME magazine, and has helped more than 700,000 users through the divorce process.

Is CompleteCase secure?

CompleteCase.com is shored up by TrustedSite, which monitors the site for malware, malicious links, and phishing.

Data entered on CompleteCase is encrypted by Go Daddy Secure Certificate Authority.

Who should use CompleteCase.com?

Molly Rosenblum, owner and founding attorney of The Rosenblum Allen Law Firm based in Las Vegas, says she typically recommends filling out forms through an online divorce service like CompleteCase if you and your spouse:

  • Don’t have kids OR you agree on how to co-parent your kids, including setting custody and child support arrangements 
  • Are more or less on the same page about how to divide your assets and debt (or you don’t have any shared assets/debt)

Because of its accessibility and coverage area, CompleteCase.com also bills itself as an easy solution for members of the military both at home and overseas.

How does CompleteCase work?

CompleteCase fills out divorce forms on your behalf through a detailed questionnaire, covering topics like asset/debt division, custody arrangements, and child support/alimony. 

How to sign up for CompleteCase

I recently went through the sign-up process for CompleteCase, and this is how it went:

  1. Answer four questions to determine your eligibility:
    • State of residence
    • Whether you know the location of your spouse (not required)
    • Whether your spouse agrees to the divorce and is willing to sign the divorce papers (CompleteCase notes that you must be in agreement before you can receive your divorce paperwork, and their form is designed to help you get there.) 
    • Whether you and your spouse have any children under the age of 18
  2. If you qualify, you’ll continue answering questions about:
    • Date and location of your marriage
    • Children and pregnancies
    • Properties and debts
    • Who is filing for divorce
    • Current living arrangements
    • Community property
    • Community debts and money owed
    • Income sources
  3. After these initial questions are complete, you’ll have to pay a processing fee of $299 to continue answering questions and receive your form. 
  4. The next set of questions can be completed in less than an hour and covers topics like:
    • Custody/visitation
    • Child support
    • Alimony
    • Division of assets/debt
    • Retirement benefits
    • Pending claims
    • Child litigation
    • Insurance coverage
    • Real estate
    • Vehicles
    • Debts
  5. Once you’ve reviewed your answers, you submit your forms for processing, which typically takes two business days, or you can pay $49 to get your divorce papers within 30 minutes. You can opt to receive your forms in one of three ways:
    • Online download – Free
    • Shipping via Priority US Mail – $20
    • Expedited shipping – $35
  6. After you receive your documents, review them for accuracy and make changes as necessary.
  7. File your approved paperwork with your local court system.
CompleteCase.com review questionnaire date and location of marriage.
CompleteCase.com review questionnaire children and pregnancy.
CompleteCase.com review questionnaire about children.

The process to sign up was fairly straightforward, and CompleteCase provided instructions for each question to ensure I was filling out the correct information.

CompleteCase.com review questionnaire information.
CompleteCase.com review questionnaire information.

Questions you’ll have to answer for CompleteCase

These are some questions you’ll have to answer: 

  • When and where did you get married?
  • How many children do you and your spouse have, and are you pregnant? CompleteCase helps resolve all child-related issues, including custody, time-sharing, child visitation schedules, and child insurance coverage.
  • Do you two own any property, like a house or a car, and do you have any debts?
  • Which one of you is actually going to file for the divorce?
  • Do you live together?
  • Will you split the things you bought together evenly?
  • Will you divide your owed debts evenly?
  • Do you and your spouse have sources of income other than employment?
  • Do you owe each other money?
  • Do either of you serve in the military?
  • Who gets the house in the divorce, or will you sell it?
  • Do you have any shared vehicles and who will get them?

The questions in the CompleteCase questionnaire took me about a half hour to complete, though you can take as much time as you need to get it right. Instructions are provided through each step of the process.

The software autosaves any progress you make so you can pick up right where you left off, and you can keep making changes right up until you’re ready to file.

Make an account and pay

For CompleteCase’s $299 service fee, you can: 

  • Organize your case information
  • Calculate child support  
  • Access completed documents for signature
  • Access detailed filing instructions  
  • Make minor document updates within 30 days
  • Access phone and email support
  • Receive documents in two days in all U.S. states and Canada
  • Edit/update your information via online portal for 30 days

You’ll only have access to your account for 30 days, after which you can pay for unlimited storage for $39.99/month.

How much does a divorce with Complete Case cost?

The CompleteCase package costs $299. This price includes all the papers you need to file for divorce in your state, as well as detailed filing instructions. There are no additional fees for children, assets, or alterations to your case made within 30 days. 

If you don’t get everything done in one month, you can extend your CompleteCase.com subscription, which extends the time you have access to your divorce forms for $39.99 per month.

CompleteCase.com will refund your money in full within 30 days of purchase if the documents it provides are not accepted by your local court.

There’s one other thing that’s really important to understand: None of this includes your actual court-filing fee for the divorce, which can range from $200-$500 depending on where you live.However, all of this is far less than the average $15,000 to $20,000 you’ll spend if you file for divorce with an attorney, based on data in a recent Forbes article.

CompleteCase reviews

CompleteCase reviews are a mixed bag, depending on the review site. Common complaints include issues with delays in service and difficulty getting refunds.

Positive reviews praise CompleteCase's customer service department and claim the site makes getting a divorce easy and affordable.

Here's how we rated this service:

Our CompleteCase.com ratings:
  • User interface
  • Time to complete forms
  • Value
  • Customer service
4

CompleteCase BBB rating 

CompleteCase has been accredited by the Better Business Bureau since 2013 and holds an A- rating.

CompleteCase review BBB page.

CompleteCase reviews from the BBB

CompleteCase has 1.65/5 stars on its BBB profile, based on 20+ reviews.

Negative reviews mention delays in service and difficulty securing a refund, though CompleteCase's customer service department appears to be proactive in resolving complaints:

1-star CompleteCase review posted on BBB.
1-star CompleteCase review posted on Better Business Bureau.
5-star CompleteCase review posted on Better Business Bureau.
5-star CompleteCase review posted on BBB.

CompleteCase reviews from Trustpilot 

CompleteCase has 3.9/5 stars on Trustpilot based on 450+ reviews.

CompleteCase reviews from Reddit

All of the Reddit posts/comments I could find about CompleteCase weren't great, though they were all from more than two years ago, before the company was acquired:

CompleteCase review on Reddit.

Pros and cons of a DIY online divorce with CompleteCase.com

CompleteCase pros

  • Established site with an A- BBB rating (accredited) and 20+ years of experience
  • If this is something that works for you and your spouse, you could save a lot of time and a lot of money
  • CompleteCase.com offers a simple, straightforward process with detailed instructions
  • Additional offerings for purchase, including Quitclaim Deeds ($14.95),  “Children in Between” parenting class ($89.95 per spouse), Name Change kit ($35)
  • Because of its accessibility and coverage area, CompleteCase.com can be an easy solution for members of the military both at home and overseas
  • Email and phone support from legal pros
  • Links to state court systems and other resources, like tips on finding local attorneys

CompleteCase cons

  • Like most of its competitors, CompleteCase.com doesn’t actually offer legal advice. If you’d really like a legal expert to handle your divorce, this isn’t the place for you. Divorce.com, CompleteCase's sister site, however, does offer legal and mediation services for low prices.
  • This works on a subscription basis, so if you don’t complete your online paperwork within a month, you’ll need to pay $39.99 per month to retain access.
  • As you’re filling out the questionnaire, there is no progress bar to let you know how much longer you have to go. There are also some pop-ups for additional products you’ll have to skip past if you don’t want to purchase them.

Also, CompleteCase just helps you get divorced — not create a new life. A top priority of course is healthy co-parenting with your now-ex.

Read our OurFamilyWizard review.

Is CompleteCase.com a good choice?

Yes — if you and your spouse are ready to move on with your lives and you both agree on how you want to do it, CompleteCase.com simplifies the divorce process and can save you thousands of dollars. 

For a similar service, at a lower price, Divorce.com is our recommendation.

Complete Case vs. other online divorce services

BBB ratingLive attorney consultations?Price
Divorce.comA-Yes, for extra fee$299
CompleteCaseA-No$299, then $39.99 per month after 30 days
3 Step DivorceParent company Internet Brands has a D- ratingNo$299, with several payment plans available starting at $84
Divorce Forms FillerFNo$139
Divorce WriterA+No$137, plus $12.95 for printing and shipping
GetDivorcePapersNot ratedNo$159 flat fee for the full divorce package 
Hello DivorceNot ratedFree 15-minute strategy callFour tiers of service starting at $99 for DIY divorce; top level costs $3,800 and includes filing on your behalf and five hours of mediation
LegalZoomA-As low as $17/month$499
LetsGetDivorced.comNot ratedNo$97
My Divorce PapersFNo$139, then $24.84 per month after 30 days
One Stop DivorceNot ratedNo$299 flat fee
OnlineDivorce.comBYou can chat with an attorney through JustAnswer.com for $5 during a 7-day trialServices start at $159, then $39.99 per month after 30 days
Rocket LawyerA+Members may ask questions, plus get free 30-min phone consultations$39.99/ month after free 7-day trial or $5 premium trial
WevorceD-3 hours of live consultation with trained divorce mediators each month7-day free trial, then services start at $3,450 without kids; $5,850 with kids

Bottom line: Is a CompleteCase good option?

There are so many lousy online divorce paper services that CompleteCase stands out as a good choice.

However, if you need legal and mediation services at an affordable price, we recommend CompleteCase's sister site, Divorce.com.


Is Complete Case legitimate?

CompleteCase is 100% legit and is accredited by the Better Business Bureau with an A- rating. CompleteCase has a 100% money-back guarantee that your divorce papers will be accepted by your local court.

Wealthysinglemommy.com founder Emma Johnson is an award-winning business journalist, activist, author and expert. A former Associated Press reporter and MSN Money columnist, Emma has appeared on CNBC, New York Times, Wall Street Journal, NPR, TIME, The Doctors, Elle, O, The Oprah Magazine. Winner of Parents magazine’s “Best of the Web” and a New York Observer “Most Eligible New Yorker," her #1 bestseller, The Kickass Single Mom (Penguin), was a New York Post Must Read. As an expert on divorce and gender, Emma presented at the United Nations Summit for Gender Equality and multiple state legislature hearings. More about Emma's credentials.

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