Mercari reviews 2022: Is selling on Mercari worth it?

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If you want to make money on your unwanted items, there are literally thousands of options — but not all of them are created equal.

Mercari is one of the top online resale sites, having helped millions of people unload items they no longer want — everything from shoes to holiday decor. But is Mercari worth it? Keep reading to find out.

What is Mercari?

Mercari is an online consignment shop. The company bills itself as “The Selling App,” a place for users to list items for sale that they no longer want or use. The platform accepts most items, as long as they are capable of being shipped.

Is Mercari legit?

Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. With more than 644 customer reviews, the company has an A rating with the BBB. Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber. So, is Mercari legit? Yes.

How does Mercari work? What sellers should know:

When you sell on Mercari, you can choose to sell on their traditional online marketplace or list with Mercari Local, which will only display your items to people within a certain radius of your home. 

The process of selling on Mercari is similar to selling on Poshmark. All you need to do is open an account, which you can do by logging in through Facebook or by entering your email address, and then you can immediately get started. To list an item, you’ll need to:

  1. Click “Sell.”
  2. Upload up to 12 photos of the item you want to list. Try to include photos of any damage.
  3. Enter a title and description for your item. You should be as descriptive as possible. 
  4. Tag the item with hashtags that buyers might search.
  5. Select a category for your item.
  6. Enter the brand.
  7. Select the condition of the item, from Poor to New.
  8. Select the color for the item.
  9. Enter shipping information (where you will be shipping from, whether you will pay for shipping, if you want to use Mercari Local).
  10. Enter a listing price.

After your item sells, you will need to package and ship your item to the buyer. If you choose the local option, Mercari will schedule a day/time to pick up your item and deliver it to the other person (no packaging required). 

In both cases, you’ll receive payment once the buyer rates your item. 

Mercari also has a mobile app available on iOS and Android devices.

Who pays shipping on Mercari? 

When you sell on Mercari, you can choose to pay for shipping or charge the buyer for shipping. 

If you pay for shipping through Mercari, you can print the prepaid label and send your package; if not, you will need to purchase your own label. Note: If you provide your own label, you must provide Mercari with the tracking information so that they can track the status of the shipment.

If you choose to have the buyer pay, the cost of the label will be added to their total at checkout. A prepaid label will be created and sent to your email (or you can download it from the Order Status page). 

Mercari protects shipments up to $200, unless you choose to ship with your own label. 

How do you get paid on Mercari?

When a buyer confirms they’ve received your order and you both rate the transaction, money will be deposited into your Mercari account. There are a few things you can do with the money: 

  • Purchase items on Mercari
  • Transfer the money to your bank account ($2 fee if amount is under $10)
  • Transfer the money to your debit card via Instant Pay ($2 fee)

How much does the average Mercari seller make?

What you make on Mercari depends on the value, quantity, and quality of the items you sell. A 2021 Parade article reported ​​the average U.S. seller on Mercari makes $114 per month or $1,300 per year.

Mercari fees for sellers

Listing an item on Mercari is free. However, when your item sells, Mercari charges 2.9% plus $0.30 for each payment received from the buyer. You will also pay a $2 fee if you choose to direct deposit a payment under $10 to your bank account and if you choose the Instant Pay option. 

Mercari selling fee: How much does Mercari take?

Mercari does take a cut of your sale once your listing is bought. This fee currently starts at 10% of the listing price.

As the seller, you must also cover any shipping fees to get your item to the buyer. You can choose to ship the item on your own, or purchase shipping through Mercari’s partnerships with USPS, FedEx, or UPS.

Sell on Mercari? 6 tips:

  1. Be descriptive. The more descriptive you can be, the more likely you’ll sell your item. Why? Because you remove any doubt in the buyer’s mind. Make sure your headlines, descriptions, and photos are very detailed. And if your item has any damage, include photos of it!
  2. Include measurements and details about material. Buyers won’t buy an item if they’re not sure what it’s made out of or whether or not it’ll fit. That only makes sense! Whenever possible, include this information. 
  3. Offer free shipping. While not a requirement, offering free shipping will definitely increase the chances that your item will sell fast. 
  4. Add 10% to your listing price. If you’re listing an item that you’re confident will sell (and sell quickly) then consider adding 10% to your list price. This will help you cover your fees and shipping, meaning more money in your pocket.
  5. Consider dropping prices. If you list an item and it doesn’t sell quickly, consider dropping the price. Some buyers only buy after an item is marked down. That’s another reason to list for higher at first: It gives you the opportunity to drop prices later without actually forfeiting much money.
  6. Clearly document your items in pictures, including any damage. Clearly showing the damage to your item will help safeguard you from scammers who try to claim your item has unreported damage.

Can you get scammed on Mercari?

Mercari acts as an online marketplace that connects sellers with buyers. That means you can rest assured that Mercari itself is not a scam. That being said, unscrupulous buyers and sellers alike can be found on Mercari just as they can be found on other marketplace websites.

For this reason, Mercari has put in place a number of buyer and seller protections to reduce the likelihood of being scammed or taken advantage of.

If you are a buyer, Mercari protects you by not releasing your payment to the seller until you receive the item you have ordered and confirm that it meets your expectations. If you don’t receive the item, or receive an item that doesn’t match the description in the listing, then you can request a full refund within 3 days of receipt. 

If you are a seller, Mercari recommends that you use their prepaid labels, as these include shipping protection up to $200 for items that are damaged, lost, or stolen in transit. 

In order to reduce the likelihood that a buyer will request a refund, it’s important that you are very clear in your item’s listing/description. Mercari will always side with the buyer in cases where the item was not described correctly or contains undisclosed damage like a rip, etc. With this in mind, be as detailed as possible and if your item has any damage, try to include photos that highlight this damage to remove any chance of the buyer complaining in the future. 

Mercari reviews 2022

Mercari reviews on BBB 

Mercari has been accredited with the BBB since 2014, and has an A rating with the organization. 

Customers have filed a total of 4,064 complaints about Mercari with the BBB in the past 3 years, with the vast majority of complaints coming from issues with product quality (i.e., the buyer was not happy with the quality of their purchase). Mercari has received more than 1,400 customer reviews, with an average score of 1.08 out of 5 stars. 

Mercari reviews posted on the Better Business Bureau.

Mercari reviews on Reddit

While you can find discussion threads on Reddit talking about Mercari, it is important to note that many of them are at least two or three years old. Be sure to check dates when you read Reddit, as some of them may be outdated opinions. That being said, you’ll find a mix of positive and negative reviews on Reddit about Mercari. Sellers especially have left very positive reviews about the website.

Mercari reviews posted on Reddit.

 
Mercari reviews on Trustpilot

Mercari has an average rating of 3.5 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. 61% of the Mercari reviews on Trustpilot are “Excellent” and 12% are “Great” with only 4% “Poor” and 16% “Bad.”

5-star Mercari review on Trustpilot.
3-star Mercari review on Trustpilot.
2-star Mercari review on Trustpilot.

Is Mercari a good place to sell?

Short answer: Yes! If you have clothing, shoes, or handbags that you no longer wear or use, selling it on Mercari can be a great way of bringing in some extra cash that you can use to pay down debt, fund your emergency savings, or treat yourself to a new outfit that you actually want. 

3 sites like Mercari

There are lots of other sites like Mercari to sell your unwanted items. Here are a few: 

eBay

eBay was one of the first online marketplaces to buy and sell unwanted items, and it still remains the industry gold standard. eBay boasts an A+ accredited rating from the Better Business Bureau, though customer reviews are less favorable.

eBay chargers sellers 12.9% of the sale price or lower, plus $0.30 per order. Combined with Mercari’s transaction fee of 2.9% for sellers, their fees are the same. However, eBay doesn’t require buyers to rate their items before paying its sellers. If you sell on eBay, your payment will be directly deposited into your checking account once the buyer submits payment and you ship the item. You can choose from a daily, weekly, biweekly, or monthly payout schedule. Mercari holds the money in your Mercari account until you spend it on the site or initiate a transfer.

Poshmark

Poshmark and Mercari are similar in many ways. Both websites act as an online consignment shop designed to connect buyers with sellers. Both are fairly straightforward to use. Both accept clothing, jewelry, and other items.

But there are certain key differences. While both Poshmark and Mercari are legit businesses that have been around for years, Mercari has much more favorable reviews, and a higher BBB score than Poshmark, implying that both buyers and sellers are happier with Mercari than Poshmark.

Poshmark charges 20% of the list price of a sale — twice what Mercari charges. That being said, for that fee Poshmark handles all transaction fees, shipping, and customer service, while selling through Mercari will require the seller to provide shipping at their own expense or request the buyer pay for shipping.

Poshmark review

Thredup

thredUP is different from Mercari and other online consignment shops for a couple reasons: 1. thredUP is exclusively a resale site for clothing and accessories, while Mercari’s marketplace includes clothing, electronics, decor, and other items. 2. thredUP sells your items for you. 

When you want to sell with thredUP, you send in your items, and they professionally photograph and list them on their site, setting the price they think your items will sell for on the site. 

Because they “do the work for you,” thredUP fees are much higher, ranging from 20% to over 90% of the selling price depending on the price of the item (the higher the price of the item, the lower the commission fee). 

thredUP has an A- rating from the Better Business Bureau, slightly lower than Mercari’s A rating, and customer reviews on the BBB and Trustpilot are slightly less positive.

Thredup review

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Bottom line: Is selling on Mercari worth it?

Based on its mostly positive reviews, low commission fees, and A Better Business Bureau rating, selling on Mercari is worth it as long as you take precautions to avoid scam buyers, which you should do on any online consignment site.

Mercari is a legit site to make money selling your unwanted clothing, electronics, and other goods. 

Before you get started, a successful consignment or resale transaction requires that you know what you have. These posts can help you understand what you own and how much it is worth:

Is Mercari legit?

Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. With more than 644 customer reviews, the company has an A rating with the BBB.

Who pays shipping on Mercari?

When you sell on Mercari, you can choose to pay for shipping or charge the buyer for shipping.

How do you get paid on Mercari?

When a buyer confirms they’ve received your order and you both rate the transaction, money will be deposited into your Mercari account. There are a few things you can do with the money: purchase items on Mercari, transfer the money to your bank account, or transfer the money to your debit card.

How much does the average Mercari seller make?

What you make on Mercari depends on the value, quantity, and quality of the items you sell. A 2021 Parade article reported ​​the average U.S. seller on Mercari makes $114 per month or $1,300 per year.

How much does Mercari take?

Mercari does take a cut of your sale once your listing is bought. This fee currently starts at 10% of the listing price.

Is Mercari a good place to sell?

Short answer: Yes! If you have clothing, shoes, or handbags that you no longer wear or use, selling it on Mercari can be a great way of bringing in some extra cash that you can use to pay down debt, fund your emergency savings, or treat yourself to a new outfit that you actually want.

Is selling on Mercari worth it?

Based on its mostly positive reviews, low commission fees, and A Better Business Bureau rating, selling on Mercari is worth it as long as you take precautions to avoid scam buyers, which you should do on any online consignment site.

Wealthysinglemommy.com founder Emma Johnson is an award-winning business journalist, activist, author and expert. A former Associated Press reporter and MSN Money columnist, Emma has appeared on CNBC, New York Times, Wall Street Journal, NPR, TIME, The Doctors, Elle, O, The Oprah Magazine. Winner of Parents magazine’s “Best of the Web” and a New York Observer “Most Eligible New Yorker," her #1 bestseller, The Kickass Single Mom (Penguin), was a New York Post Must Read. As an expert on divorce and gender, Emma presented at the United Nations Summit for Gender Equality and multiple state legislature hearings. More about Emma's credentials.

2 Comments

It’s great as long as one of your products never gets flagged or if you ever need to contact anyone. If you do get a response back expect it to be very vague. I’m still trying to figure out why one of my items was prohibited when it wasn’t. Now there banning me for life. They’re not offering me a chance to explain or prove the item was legit. On top of that a buyer wants to return a bag because it’s not like the picture. I viewed there pictures it’s identical to the picture.

Mercari business is fake. I sold my used items worth of $1500, and they close my account and not transferring my balance to me.. Customer service is not helping at all.

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