Mercari reviews 2021: Is selling on Mercari worth it?

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Mercari is an online consignment shop. The company bills itself as “The Selling App,” a place for users to list items for sale that they no longer want or use. The platform accepts most items, as long as they are capable of being shipped.

Is Mercari legitimate?

Mercari was launched in 2013, and is a legitimate business with 2020 revenue of $636.8 million. With more than 644 customer reviews, the company has an A+ rating with the BBB. Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber.

Can you get scammed on Mercari?

Marcari is a legitimate business, acting as an online marketplace that connects sellers with buyers. That means you can rest assured that Mercari itself is not a scam. That being said, unscrupulous buyers and sellers alike can be found on Mercari just as they can be found on other marketplace websites. 

For this reason, Mercari has put in place a number of buyer and seller protections to reduce the likelihood of being scammed or taken advantage of.

If you are a buyer, Mercari protects you by not releasing your payment to the seller until you receive the item you have ordered and confirm that it meets your expectations. If you don’t receive the item, or receive an item that doesn’t match the description in the listing, then you can request a full refund within 3 days of receipt. 

If you are a seller, Mercari recommends that you use their prepaid labels, as these include shipping protection up to $200 for items that are damaged, lost, or stolen in transit. 

In order to reduce the likelihood that a buyer will request a refund, it’s important that you are very clear in your item’s listing/description. Mercari will always side with the buyer in cases where the item was not described correctly or contains undisclosed damage like a rip, etc. With this in mind, be as detailed as possible and if your item has any damage, try to include photos that highlight this damage to remove any chance of the buyer complaining in the future. 

Mercari reviews

Mercari reviews on BBB 

Mercari has been accredited with the BBB since 2014, and has an A+ rating with the organization. 

Customers have filed a total of 2,438 complaints about Mercari with the BBB in the past 3 years, with the vast majority of complaints coming from issues with product quality (i.e., the buyer was not happy with the quality of their purchase). Mercari has received a total of 1,015 customer reviews, with an average score of 1.13 out of 5 stars. 

Mercari reviews on Reddit

While you can find discussion threads on Reddit talking about Mercari, it is important to note that many of them are at least 2 or three years old. Be sure to check dates when you read Reddit, as some of them may be outdated opinions. That being said, you’ll find a mix of positive and negative reviews on Reddit about Mercari. Sellers especially have left very positive reviews about the website.

mercari reddit reviews

Mercari reviews on Trustpilot

Mercari has an average rating of 3.9 stars out of 5 on Trustpilot, based on a total of 17,264 reviews. 63% of the Mercari reviews on Trustpilot are “Excellent” and 13% are “Great” with only 3% “Poor” and 14% “Bad.”

Mercari trustpilot positive review
Mercari trustpilot 3 star review
Mercari trustpilot negative review

How does Mercari work?

The process of selling on Mercari is similar to selling on Poshmark. Just:

  • Create an account
  • List an item for sale by uploading a photo and description
  • Choose a shipping option
  • Set a price

After your item sells, you will need to package and ship your item to the buyer. If you paid for shipping through Mercari, you can print the label and send your package; if not, you will need to purchase your own labeling. Note: If providing your own labeling, you must provide Mercari with the tracking information so that they can track the status of the shipment.

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What percentage does Mercari take?

Listing an item on Mercari is free, but Mercari does take a cut of your sale once your listing is bought. This fee is currently 10% of the listing price.

As the seller, you must also cover any shipping fees to get your item to the buyer. You can choose to ship the item on your own, or purchase shipping through Mercari’s partnerships with USPS, FedEx, or UPS.

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Poshmark vs. Mercari: Is Mercari or Poshmark better?

Poshmark and Mercari are similar in many ways. Both websites act as an online consignment shop designed to connect buyers with sellers. Both are fairly straightforward to use. Both accept clothing, jewelry, and other items.

But there are certain key differences. While both Poshmark and Mercari are legit businesses that have been around for years, Mercari has much more favorable reviews, and a much higher BBB score than Poshmark, implying that both buyers and sellers are happier with Mercari than Poshmark.

Poshmark charges 20% of the list price of a sale—twice that charged by Mercari. That being said, for that fee Poshmark handles all transaction fees, shipping, and customer service, while selling through Mercari will require the seller to provide shipping at their own expense.

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Is selling on Mercari worth it?

Short answer: Yes! If you have clothing, shoes, or handbags that you no longer wear or use, selling it on Mercari can be a great way of bringing in some extra cash that you can use to pay down debt, fund your emergency savings, or treat yourself to a new outfit that you actually want. 

How do I start selling on Mercari?

Selling on Mercari is really easy. All you need to do is open an account, which you can do by logging in through Facebook or by entering your email address, and then you can immediately get started. To list an item, you’ll need to:

  1. Click “Sell.”
  2. Upload up to 12 photos of the item you want to list. Try to include photos of any damage.
  3. Enter a title and description for your item. You should be as descriptive as possible. 
  4. Tag the item with hashtags that buyers might search for.
  5. Select a category for your item.
  6. Enter the brand.
  7. Select the condition of the item, from Poor to New.
  8. Select the color for the item.
  9. Enter shipping information (where you will be shipping from, whether you will pay for shipping, etc.).
  10. Enter a price.

That’s it!

5 tips for selling on Mercari

  1. Be descriptive. The more descriptive you can be, the more likely you’ll sell your item. Why? Because you remove any doubt in the buyer’s mind. Make sure your headlines, descriptions, and photos are very detailed. And if your item has any damage, include photos of it!
  2. Include measurements and details about material. Buyers won’t buy an item if they’re not sure what it’s made out of or whether or not it’ll fit. That only makes sense! Whenever possible, include this information. 
  3. Offer free shipping. While not a requirement, offering free shipping will definitely increase the chances that your item will sell fast. 
  4. Add 10% to your listing price. If you’re listing an item that you’re confident will sell (and sell quickly) then consider adding 10% to your list price. This will help you cover your fees and shipping, meaning more money in your pocket.
  5. Consider dropping prices. If you list an item and it doesn’t sell quickly, consider dropping the price. Some buyers only buy after an item is marked down. That’s another reason to list for higher at first: It gives you the opportunity to drop prices later without actually forfeiting much money.

Before you get started, a successful consignment or resale transaction requires:

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101 ways to make quick money now founder Emma Johnson is an award-winning business journalist, activist, author and expert. A former Associated Press reporter and MSN Money columnist, Emma has appeared on CNBC, New York Times, Wall Street Journal, NPR, TIME, The Doctors, Elle, O, The Oprah Magazine. Winner of Parents magazine’s “Best of the Web” and a New York Observer “Most Eligible New Yorker," her #1 bestseller, The Kickass Single Mom (Penguin), was a New York Post Must Read. As an expert on divorce and gender, Emma presented at the United Nations Summit for Gender Equality and multiple state legislature hearings. More about Emma's credentials.

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